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Heat Pump Not Heating in Winter

Common Symptoms

Heat pump blowing cool air in heating mode
House not warming up
Outdoor unit not defrosting
Auxiliary heat running constantly
Ice buildup on outdoor unit

Possible Causes

Several factors can contribute to this problem. Understanding the cause helps determine the right solution.

1Reversing valve stuck or failed
2Defrost cycle malfunction
3Low refrigerant
4Outdoor unit iced over
5Thermostat set incorrectly
6Compressor issues
7Auxiliary heat failure

What You Can Check First

Before calling a technician, try these simple checks that may resolve the issue.

1

Verify thermostat is set to 'heat' mode

2

Check that outdoor unit is running

3

Look for excessive ice on outdoor unit

4

Check air filter

5

Verify auxiliary/emergency heat works

When to Call a Professional

Outdoor unit completely iced over
Defrost cycle not running
Reversing valve suspected
Refrigerant leak suspected
Auxiliary heat not working either

Experiencing any of these situations?

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